Restoring Remote Desktop (RDP) connectivity to an Azure VM after a user lockout

Sometimes, accidental changes by users to the rules of the above apps can affect RDP connectivity and prevent VM access, resulting in user lockouts. The following are the steps to restore RDP connectivity to VMs in Azure.

1. Connect to a VM via Serial Console

Refer to Azure Serial Console for Windows for details.

• In Azure, navigate via the menu to Virtual Machines -> name-of-the-VM -> Connect -> Connect.
• On the right side, expand More ways to connect.
• Then, click on Go to serial console.
  

2. Start PowerShell

Refer to Use CMD or PowerShell in Serial Console for details.

• Create a channel with a CMD instance using the command:
  cmd.exe
  
• Activate the channel with the CMD instance using the command:
  ch -si 1
• On the updated screen, enter the user credentials.
  
• Start PowerShell with the command:
  Powershell.exe

3. Unbind (disable) "Verigio Filter" from a network adapter

• Get the list of network adapters by entering:
  Get-NetAdapter
  
  Notice the name Ethernet for the Microsoft Hyper-V Network Adapter interface.
• The component ID of the Verigio Filter driver is always ms_verigio. To unbind Verigio Filter from the Ethernet adapter, enter the command:
  Set-NetAdapterBinding -Name "Ethernet" -ComponentID ms_verigio -Enabled $False

After performing all of the above, the Verigio Filter driver will no longer be filtering network traffic for the Ethernet network adapter. As a result, Remote Desktop connectivity will be back to normal.

4. Connect to the VM via Remote Desktop (RDP) and fix any necessary app rules

Most apps that use Verigio Filter do not track its bindings to network adapters. When Verigio Filter is unbound (disabled) from an adapter, those apps still operate as usual and allow changes to their rules and settings. However, those updated rules do not affect the actual network traffic.

5. Bind (enable) "Verigio Filter" to a network adapter

• To enable the Verigio Filter driver for the Ethernet adapter, enter the command:
  Set-NetAdapterBinding -Name "Ethernet" -ComponentID ms_verigio -Enabled $True

Last updated: Oct 16, 2025.