Installation Troubleshooting - Clean up of settings from prior installations

Installed Verigio products store their settings in the registry and on the file system.

The registry storage location:

• HKEY_LOCAL_MACHINE\SOFTWARE\Verigio

The file system locations:

• The device driver is installed into Windows and stored in c:\Windows\System32\drivers\verigio_*.sys and c:\Windows\Inf\
• The program files are stored in the installation folder selected during installation. The default installation location is: "c:\Program Files\Verigio\%PRODUCTNAME%\"
• The user interface settings: "c:\Users\%USERNAME%\AppData\Local\Verigio_Inc\%PRODUCTNAME%_xxxxxxxxxxxxxxxxxxx\"
• The full set of product settings (including a copy of the user interface and licenses) stored by the service: "c:\Users\All Users\Verigio\%PRODUCTNAME%Svc\"

Upon uninstallation, only the program files and the device driver are removed from the system. Other settings remain on the system even after the product has been uninstalled.

Whenever a newer version of a product is installed over an existing one, the installer attempts to upgrade the old settings. The installer will try to upgrade even from very old settings (not necessarily from the immediately preceding product version). To prevent the settings upgrade and force the installer to perform a clean setup, the old settings must be removed manually. They need to be removed for all previously installed versions of that product. The locations to be removed/deleted manually are:

• The user interface settings: "c:\Users\%USERNAME%\AppData\Local\Verigio_Inc\%PRODUCTNAME%_xxxxxxxxxxxxxxxxxxx\*.*"
• The full set of product settings (including a copy of the user interface and licenses) stored by the service: "c:\Users\All Users\Verigio\%PRODUCTNAME%Svc\*.*"

Last updated: Oct 16, 2025.